AutomatedQA Error Reports Policy
AutomatedQA’s products include the Error Reporting functionality.
When an error occurs in the application you are using, it shows a
dialog box asking the user to send information about the error to
AutomatedQA Corp. via the Internet. This page explains why the error
reports are collected and what data is sent to AutomatedQA.
Why we collect error reports
Error reports are used to fix issues that occur when users work
with our products. They help us find the cause of the problem and
fix it faster. The error report data is used for bug fixing only.
It is not used for marketing purposes.
How data is sent and stored
The data is sent to AutomatedQA’s support via e-mail. What
data is sent is described below in the section What data is collected.
The received error reports are stored on a server with limited access.
The format of collected data doesn’t allow a human being to
read data, so, the e-mail messages are not encrypted.
Who has access to error report data
AutomatedQA employees only.
What data is collected
To fix reported issues, we need information about what our application
was doing when the problem occurred. The data which is collected
by the Error Reporting code is listed below. The user can also specify
his (or her) first and last names, e-mail address and the problem
description.
Note that the error report data may include personal or confidential
information. For example, the memory dump may include your name,
part of a file or data you were working with. If you think that
an error report contains confidential data, do not send the report.
The collected data can be divided into the following categories:
Your Actions
Data about your recent actions performed with the application:
The tasks you were working on.
Menus or toolbars you clicked on.
Dialogs that were displayed.
Memory
Data contained in memory at the time an error occurred:
Application instructions that were being executed.
Data that was stored by the application temporarily.
Applications, services, dynamic link libraries and drivers that were loaded into memory.
Full memory dump (Optionally, depending on the error type).
Software and Hardware
Information about the operating system, service packs and versions of .NET Frameworks.
Keyboard layout and language.
Information on the user account that was used to launch the application.
Network information: the domain name, DNS, the name of your computer or IP address (if you connect to the Internet via a proxy, it will be the IP address of your proxy server). We do not collect IP addresses on your local network.
Information on installed programs and services.
Information on hard drive capacity.
CPU model and frequency.
Information about network cards, printers and display devices connected to your computer.
Screen Image
(Optionally) An image of your desktop.