Support is not a valid value for Technology.

Total and Complete Customer Satisfaction

Total and complete customer satisfaction is not just empty hyperbole at AutomatedQA - our objective is not only to produce the best products at the most affordable price, but give you the necessary post-purchase information and assistance so critical to successful adoption and use of any development tool or QA technology.

Get Assistance Online

Our aim is to make the use of our products and services as convenient and effective as possible. On this way, we are doing our best to provide real-life advice and solutions directly on our web site making it easy to find the resources you need right now. On the Support Portal, you will find a growing collection of samples, answers to frequently asked questions, in-depth technical articles, useful videos, and much more…

Find the needed information right now using the search engine that aggregates information from various sources: the Support Portal, our Blogs, and other web site resources.

Share your experience and get advice from other users of AutomatedQA products in our official Forums and on the SQAforums web site, which are also monitored by the AutomatedQA Support Team.

Ask Questions

If you can’t find answers to your questions on the Support Portal, feel free to contact us directly via the Contact Support form. The online form is only needed to open a new support case (that is, to initiate a conversation) – the Support Team will reply to you via e-mail and further communication is held via e-mail, just click Reply in your e-mail client.

We provide free technical support to all users of AutomatedQA products, including Demo version users. However, the priority is given to registered customers that provide their Customer ID when opening a new support case. An active Maintenance Subscription increases the support case priority even more. The normal turnaround time for Support Team replies is 1-2 business days, but depending on the complexity of the question and on the priority of your request, this time may vary.

Support Forums

AutomatedQA provides online forums for each of our products. This is a great place to share your real-world experience with other users. On our forums, your questions are answered by our Support team and Team AQA expert volunteers.

Note: Newsgroups are no longer used but are available for reference here.

Training Services

We also offer TestComplete training and free TestComplete webinars to help jumpstart your team with new AutomatedQA tools or take your experienced team to the next level.

Automatic Error Reporting

AutomatedQA products also support automatic error reporting. If an error occurs while you are working with our products, a message will display asking you to send an automatic error report to AutomatedQA. These error reports help us diagnose and correct the problem. For complete information on the error report policy, see Error Reports Policy.

To learn more about AutomatedQA, our products and support services, feel free to write to us at: sales@automatedqa.com.